Right of return and withdrawal for end customers

As a consumer within the meaning of § 13 BGB, you are no longer bound by your order if you cancel within a period of 2 weeks after receipt of the goods. The revocation does not have to contain a reason and can be made in writing (an e-mail to verlagservice@lila-logistik.com is sufficient) or by returning the goods at our risk. Timely dispatch to us is sufficient to meet the deadline:

Müller Verlagservice
Am Buchberg 8
74572 Blaufelden

Please choose the cheapest shipping method (usually book shipment) and stamp the shipment sufficiently to avoid penalty postage. We do not accept unstamped or insufficiently stamped items.

If you return damaged or worn goods, the legally permissible amount will be deducted; you can avoid this by simply checking the goods as you would have been able to do in a store, for example, and returning them without signs of use and in their original packaging.

We will bear the cost of returning the goods if the value of your order exceeds 40 euros.

There is no right of withdrawal for reprints and data carriers that have been produced on behalf of the customer, nor for services that have been transmitted online (e.g. digital book content).